Last updated : 2026-11-11
1. Scope
These terms govern the private passenger transport services with a driver provided by ICON TRANS.
2. Quote and booking
Every service is subject to a free quote. A booking is confirmed once the customer accepts the quote in writing (email or WhatsApp) and, where applicable, pays the stated deposit.
3. Prices
Prices are per vehicle and include the driver, fuel and tolls unless the quote states otherwise. Stops, detours or extra hours requested during the service may be charged on top, with the customer’s agreement.
4. Payment
Payment terms (deposit, balance, accepted methods) are set out in the quote.
5. Cancellation and changes
Cancellation terms and deposit refund conditions are stated in the quote. Changes must be requested in writing and are subject to availability.
6. Delays and waiting time
Waiting caused by a flight delay is free of charge. For other pick-ups a reasonable waiting time is included; beyond that it may be charged.
7. Luggage and conduct
The customer states the amount of luggage when booking. Smoking is not allowed in our vehicles. The driver may refuse any behaviour that endangers safety.
8. Liability
ICON TRANS cannot be held liable for delays caused by circumstances beyond its control (weather, road closures, border checks, strikes, etc.).
9. Complaints
Any complaint must be sent in writing to contact@icontrans.org within 15 days of the service.