Scope and acceptance
These terms govern the tourist passenger transport services provided by ICON TRANS SARL ("Icon Trans", "we"), in Morocco and, on request, in Europe.
Confirming a booking constitutes full acceptance of these terms. They prevail over any contrary document from the client, unless a written agreement is signed between the parties.
How a booking is formed
- Request. You describe the journey via the form, by email, by phone or on WhatsApp.
- Quote. We send a written quote stating the service, the vehicle, the total price and the conditions. It is valid for 7 days and commits you to nothing.
- Confirmation. The booking becomes firm when you accept the quote in writing — a clear email or WhatsApp message is enough.
- Reminder. Your driver's name and number are sent to you no later than the day before.
A verbal exchange without written confirmation is not a booking. No vehicle is held until the quote has been accepted.
Prices
- Prices are stated in euros, all taxes included, per vehicle — not per passenger.
- They include fuel, tolls, parking, meet-and-greet, the scheduled waiting time and the driver.
- They exclude site entry fees, meals, accommodation, gratuities and guide fees, unless expressly stated in the quote.
- The price confirmed in the quote is firm and final. It does not change with traffic, fuel prices or your actual arrival time.
- Any route change requested during the service is charged as a supplement agreed on the spot, per the schedule on the rates page.
Payment
Payment may be made:
- In cash to the driver, in euros or dirhams, at the end of the service;
- By bank transfer before the service;
- By secure payment link for companies and agencies.
No deposit is required for a simple transfer. For multi-day circuits, groups and services in Europe, a 30% deposit may be requested on confirmation.
A compliant invoice is issued on request. Late payment by business clients accrues interest at the applicable statutory rate.
Cancellation and changes
| Cancellation by the client | Amount due |
|---|---|
| More than 24 hours before pickup | None — any deposit refunded in full |
| Between 24 and 6 hours before | 50% of the agreed price |
| Less than 6 hours before | 100% of the agreed price |
| No-show at the meeting point | 100% of the agreed price |
Changes of time or place are accepted free of charge up to 24 hours before, subject to availability. After that they are treated as a new request.
Cancellation by Icon Trans. If we have to cancel for a reason attributable to us, you are refunded in full and we look for a replacement at our expense where possible. Our liability is limited to refunding the service.
Delays, waiting and flights
- Flights. We track the flight number you provide. If it is delayed, the driver aligns with the actual landing time at no extra charge.
- Waiting included. 60 minutes after landing for an airport transfer, 15 minutes for a city pickup.
- Additional waiting. Charged in 30-minute increments per the rate schedule.
- No flight number given. Without it we cannot track the flight, and waiting time runs from the agreed hour.
- Delay on our side. Where a significant delay is attributable to Icon Trans, compensation is agreed case by case, capped at the value of the service.
Luggage
The capacity shown for each vehicle on the fleet page assumes standard-size bags. Please declare bulky equipment at booking — surfboards, golf bags, instruments, double buggies — so we can allocate the right vehicle.
The driver may refuse a load that would compromise safety or exceed the vehicle's capacity. In that case an additional vehicle is offered and charged.
Luggage travels under the client's responsibility. We recommend not leaving valuables, documents or electronics in the vehicle.
Client obligations
- Provide accurate information: real passenger and luggage numbers, full address, a phone number reachable during the journey.
- Be present at the agreed place and time.
- Respect the vehicle and safety instructions, including seatbelts, which are compulsory in every seat.
- Supervise any minors travelling with the group.
Smoking in the vehicles is prohibited. Animals may travel but must be declared at booking. Exceptional cleaning made necessary by passenger behaviour is charged at €60.
The driver may terminate the service, without refund, in the event of dangerous behaviour, aggression or evident intoxication compromising safety.
Insurance and liability
Our vehicles carry current passenger-transport insurance and the transport permit required by Moroccan regulations. Certificates are available on request.
Our liability is engaged where fault in performing the service is proven. Except in cases of gross negligence or wilful misconduct, it is limited to the total value of the service concerned.
We are not liable for indirect consequences — a missed flight, a lost hotel night, a missed connection — arising from events outside our control: weather, road closures, demonstrations, administrative checks, strikes, traffic accidents or force majeure.
We strongly recommend travel insurance covering missed connections, and leaving a sensible margin between the end of a transfer and flight check-in.
Subcontracting
We operate our own vehicles with our own drivers. In the event of exceptional unavailability — breakdown, accident, illness — we may pass the service to a licensed partner holding equivalent permits and insurance.
In that case we remain your sole point of contact and remain responsible for proper performance of the service.
Complaints
Any complaint must reach us in writing at contact@icontrans.org within 14 days of the service, stating the date, the route and the facts.
We acknowledge within 2 working days and give a reasoned reply within 14 working days.
Clients resident in the European Union may use the European online dispute resolution platform. We would obviously rather settle directly and amicably.
Governing law and jurisdiction
These terms are governed by Moroccan law.
Failing an amicable settlement within 30 days of a written complaint, any dispute falls within the jurisdiction of the courts of Marrakech.
This clause does not deprive a consumer resident in the European Union of the mandatory protections afforded by the law of their country of residence, nor of the right to bring proceedings before the courts of that country.
Changes
We may amend these terms. The version applicable to your booking is the one in force on the date you accepted your quote, and it is available on request.
Contact
ICON TRANS SARL
Marrakech, Maroc
Last updated 13 September 2026. The version in force is the one published at icontrans.org/en/terms/.
Questions: legal@icontrans.org